Where Is My Uni support
Help and support
Questions about Where Is My Uni (WIMU), on the web or in Claude, ChatGPT or Codex? Email us, or start with the guides below.
Contact support
The WIMU team reads this inbox and replies by email. We aim to reply within two working days.
support@whereismy.groupTo help us answer quickly, include
- where you use WIMU: the web app, Claude, ChatGPT or Codex;
- what you were doing, what you expected and what happened;
- the email address of your WIMU account, if your question is about your account or credits.
Please don’t send your CV, transcripts or other documents unless we ask for them.
Guides
- WIMU in Claude, ChatGPT and CodexConnect WIMU, what each tool does, signing in, your data and how to disconnect.
- Using the WIMU web appVideo tutorials and answers for the map, recommendations and the tracker. Open Profile → Help after you sign in.
- Common questionsWhat WIMU is, who it's for, credits, and how recommendations work.
- Privacy policyWhat we collect, why, who we share it with, how long we keep it and your rights.
- Terms of serviceThe rules for using WIMU on the web and in AI assistants, and who you're agreeing with.
- Legal noticeWho operates Where Is My Uni, the company's details and how to reach it.
Your account
- Sign in to the WIMU web app with Google. Your profile, tracker, CVs and credits are under Profile.
- To stop an AI assistant using your account, see Disconnect WIMU.
- To delete your account and its data, open Profile → Account in the web app and select Delete account. Disconnecting an AI assistant doesn’t delete anything; deleting your account does. Disconnect or delete
- You must be 18 or over to have a WIMU account.
- The terms of service and privacy policy apply on the web and in AI assistants.
Report a security problem
If you think you’ve found a security problem in WIMU, on the web or in its app for AI assistants, email support@whereismy.group with the subject “Security”. Tell us what you found and how to reproduce it. Please don’t access other people’s data, and give us time to fix the problem before you share it. We acknowledge security reports within two working days. Our contact details are also in security.txt.